23.8.08

Business Process Measures

Metriky a měření výkonnosti procesů mají v BPM nezastupitelné místo. Existuje řada přístupů k tomuto tématu. Jeden z nich je předmětem článku Valdis Vitolins z University of Latvia, v Rize. Najdete ho na dole uvedené webové adrese. A předem říkám - nenechte se odradit pojmy jako metamodel, metametamodel a pod. Článek je na webu ve formátu PDF a má 12 stran. Uvádím citát abstraktu a shrnutí.
Abstract:
"The paper proposes a new methodology for defining business process measures and their computation. The approach is based on metamodeling according to MOF. Especially, a metamodel providing precise definitions of typical process measures for UML activity diagram-like notation is proposed, including precise definitions how measures should be aggregated for composite process elements."
Conclusions:
"
Business process management systems or even simulation experiments producelarge amount of plain data, which show no clear picture about the real businessprocess. Aggregation and analysis of these data requires development of newmethods and calculations, because existing tools support only a small part ofinterests.In the current paper, a new look on business process measurement problem isproposed. The problem is analyzed in an unambiguous and formal way using UML.Several process measuring methodologies are merged with the metamodelingapproach according to MOF, and a comprehensive business process measurementmetamodel has been developed.The proposed approach allows defining values in a natural way, and measurementof data, which are of interest to business, without deep investigation into specifictechnical solutions. This provides new possibilities for business processmeasurement, decreasing the gap between technical solutions and asset management methodologies. As a further research, development of a more detailed metamodel andstandardization of system runtime is planned. The research results will provide aframework for metamodel-based business modeling/simulation/management tools,and will extend them with comprehensive business process measurementpossibilities."
Článek najdete na webu na TÉTO adrese.